Using the newly launched Daikin One Cloud Services –– developed by Daikin North America LLC Daikin –– Comfort Pro contractors can grow their business and connect with their customers using a cloud-based tool that allows them to configure, monitor, diagnose and adjust the performance of Daikin systems remotely, potentially eliminating the need to send a truck and technician to a home.
Exclusively available to Daikin Comfort Pros, Daikin One Cloud Services is a cloud-based portal for office computers and a mobile web app for smart devices. DCPs who have been given permission by the customer can remotely monitor system data ranging from temperatures, humidity and indoor air quality to heating and cooling demand, plus critical and minor errors. Technicians can access not only current, live data but also history back to the day the system was cloud-connected.
Homeowners choose what level of access to give technicians, who can be granted complete 24/7 monitoring and adjustment access, to 24/7 monitoring settings only coupled with limited two-hour access windows. Permissions can be changed at any time. If the homeowner shares complete system access, technicians can not only see and monitor the system, but also make adjustments via thermostat menus, including the installer set-up menu –– all without having to go to a customer’s home.
Daikin One Cloud Services requires a Daikin One+ Smart thermostat. Homeowners need an active Daikin One Home app on their smart device that’s connected to their system via the Daikin Cloud. The service is compatible with conventional split systems, Daikin Fit, mini- and multi-split systems, VRV and VRV LIFE systems.
For more information, visit https://daikinone.com/cloudservices.