Weil-McLain ProTools App Features Real-Time Video Tech Support

Weil-McLain has updated its ProTools app with enhanced features to provide contractors and service technicians with the support they need to streamline customer visits and provide clients with a premium experience. Available for iOS and Android devices, the app allows heating professionals to work virtually with the company’s tech support team to problem-solve issues as they occur on the jobsite.

The app helps enhance service technicians’ hydronic expertise by putting a variety of the company’s boiler product information at their fingertips. From reviewing fault codes for troubleshooting and accessing how-to videos to viewing product manuals and schematics and quickly finding parts, the app has become a resource for boiler installation and maintenance.

Service technicians who run into complications while on the job can contact tech support for site-call video and receive immediate real-time assistance. After requesting support, they simply accept the call from tech support on their smartphone and share a live video of the issue they are experiencing on the jobsite. Tech support will then highlight the issue on the service technician’s screen and propose corrective action to solve it.