PHCC Foundation Launches New Communications & Sales Courses
The Plumbing-Heating-Cooling Contractors — National Association Educational Foundation announced it has expanded its online training catalogue to enhance crucial communication and sales skills that will help build high-performance individuals and fuel business growth. The new p-h-c industry courses are offered through the PHCC Academy and made available in partnership with ServiceSkills and the Quality Service Contractors group.
PHCC Educational Association licensed ServiceSkills courses – short, focused lessons with interactive video training with real-world applications. Promoting self-paced learning, the courses can be viewed at the participant’s convenience and even accessed on-the-go, on smartphones and tablets. While the ServiceSkills courses don’t require any prerequisites, there are three different offerings based on respective industry roles:
- Technicians / apprentices: Designed for individuals who interact with customers and work in team environments to master customer service excellence, workplace communication and professional relationship skills essential for success.
- Human resources / leadership: Geared for managers, HR professionals and team leaders who want to master the essential skills needed to build high-performing teams, foster respectful workplaces and drive organizational success.
- Administrative / office staff: Intended for office employees who want to elevate their professional capabilities and deliver exceptional service.
To learn more about the PHCC Academy’s courses and to enroll, visit: phccacademy.org/courses
