Successware Connection Streamlines Communication Experience for the Home Service Industry

The newly launched Successware Connection is an omni-channel communication platform. Connection brings all customer interactions into one place and gives business owners in the HVAC, electrical, plumbing and roofing industries an opportunity to build a robust marketing strategy by tracking and identifying key data metrics.

The main features include a soft phone system that puts voice, text and email communications from customers in one communications contact center. Connection also auto assigns lead source, searches and finds customer records, and marks the call as booked or not booked to enable data-driven decision making.