Mark Ingrao Represents PHCC–National Association at Contractor Association Executive Director Input Meeting
Federated Insurance welcomed 14 executive directors of the nation’s influential contractor industry associations to an input meeting held Nov. 14-15. Chief Executive Officer Mark Ingrao represented the Plumbing-Heating-Cooling Contractors–National Association at this event and shared his thoughts on challenges and opportunities for PHCC members.
Six PHCC chapter executives also participated, providing input from their geographic areas: Jeff Beiriger, PHCC of Wisconsin; Brenda Dant, PHCC of Indiana; Joyce Frank, PHCC of Ohio; Mike McGraw, PHCC of Pennsylvania; Gina Scumaci, PHCC of Connecticut; and Tracy Threlfall, PHCC of California.
The group shared insight into how member businesses are navigating challenges and how they benefit from specialized insurance coverages and risk management solutions for contractors. Throughout the session, attendees praised many of the services Federated offers member clients, such as:
- Employee safety training found in the mySHIELD online client portal, as well as the certificate management, drivers lists and vendor resources.
- Federated DriveSAFE telematics, which helps improve employee driving behavior.
- Federated’s network of independent estate planning attorneys to support business succession planning.
- In-person Risk Management Academy seminars and monthly educational webinars.
- Direct marketing, risk management and claims personnel committed to providing unmatched customer service.
The perspective gained during the two-day input meeting will help improve future products and services developed with contractors in mind.
