Mitsubishi Electric Trane Releases Kumo Connect Program

Mitsubishi Electric Trane HVAC US LLC has launched the kumo connect program, a new function within the kumo cloud app allowing homeowners to contact their contractor for maintenance or service of their system directly from the app.

A program offered by METUS for METUS-designated Diamond Contractors and Ductless Pros, kumo connect is designed to enhance service opportunities while creating additional revenue opportunities for contractors who use the kumo cloud platform.

While setting up a homeowner’s kumo cloud app, the contractor enters their company’s unique PIN, which is the main 10-digit phone number of the contracting business. By doing so, each installing contractor will be listed in kumo connect as the homeowner’s preferred contractor for service and support.

If the homeowner’s system needs to be serviced, kumo cloud will prompt the homeowner to contact their designated contractor through the app and request a service call. These service requests are synced within the METUS contractor portal, so contractors will know when customers need help.