Xoi, Daikin Comfort Technologies Partner to Deliver New Field Service Technology
Daikin Comfort Technologies North America and Xoi are transforming the possibilities of field service technology through a new strategic relationship. The collaboration connects Daikin HVAC technicians throughout North America with XOi’s advanced AI- and data-driven solutions.
Through the new partnership, Daikin and XOi provide HVAC technicians with a suite of premium tools for managing and leveraging data from current jobs, as well as historical projects, including data collection, virtual support and mentoring and data-based insights. With XOi, technicians have access to Daikin-specific workflows and a proprietary knowledge base, equipping them to perform full-service diagnostics at any jobsite by applying data science across live video, workflow automation and artificial intelligence.
Features of the platform include:
- Daikin-specific smart workflows with conditional logic that guide technicians through work
- Daikin-specific AI-driven knowledge base
- Smart push notifications which drive and deliver a streamlined technician experience
- Easily accessible asset-centric service histories
- Live augmented reality remote support direct to Daikin technical support
- Strategic trade insights that drive decisions around marketing, training, sales, service and support
