Johnson Controls Unveils Enhanced, Mobile-First Solution Navigator Platform  

Johnson Controls introduces Solution Navigator, a comprehensive digital experience that navigates the product lifecycle in building automation systems, fire, security, HVAC and industrial refrigeration to create a next generation of customer enablement tools. Customers can select, price, quote, order, track shipments, locate replacement parts, process warranty claims, access training and track marketing programs.

Through the transformative digitally enriched experience, Solution Navigator enhances the previous Navigator and legacy regional platforms by focusing on simplified navigation with a mobile-first approach, providing users with the integrated tools and systems required to allow for channel partners to seamlessly interact with Johnson Controls across the product lifecycle and provide capabilities to its downstream end customers.

Solution Navigator’s global customer enablement tools is being deployed across all product business units and regions, while providing a common look and feel for customers facilitated by a unified platform that is focused on having an interface that is intuitive and fast. The mega menu simultaneously increases product choices and reduces clicks for users, making the add to cart process take between 30-45 seconds, a 30-second improvement from the previous version.