Successware has released its fourth eBook, “Mastering Metrics: KPIs for HVAC, Plumbing & Electrical Contractors,” which is available online at Successware.com. The field service management software company for home service businesses initially launched three eBook resources last fall .
The new “Mastering Metrics” eBook takes a deep dive into four categories of key performance indicators that are essential for HVAC, plumbing and electrical businesses to monitor for sustainable growth: Business/financial KPIs, technician KPIs, customer service KPIs and sales team KPIs.
The eBook explores the foundational metrics, dives into what should be measured and explains the benefits of measuring, from proactively identifying issues for customers to planning strategically for growth.
